Sub Processor List
To provide our services efficiently and securely, we engage certain third-party service providers, known as sub processors, to process personal data on our behalf. These sub processors assist us in delivering and improving our services and ensuring that your data is handled with the highest level of security and confidentiality.
We only work with sub processors that have been carefully vetted and meet our stringent security, privacy, and compliance standards. Each sub processor is bound by a contract that requires them to protect personal data in accordance with applicable data protection laws and our own data privacy policies.
We periodically review and update our list of sub processors to ensure they continue to meet our security and privacy requirements.
Below is a list of our current sub processors which we use to provide our service to you, including the purpose of their engagement and the types of personal data they process:
| Processor | Website | Service provided | Data subjects | Entity location | Additional security information |
|---|---|---|---|---|---|
| Amazon Web Services (AWS) | https://aws.amazon.com/ | Hosting services | All Data | Australia | Compliance Programs; GDPR Centre; Security and Compliance |
| Mailchimp | https://mailchimp.com/ | Marketing email and campaign management | Organization name, Username, Email Address, Location | United States | Security and Data Policy |
| Sendgrid | https://sendgrid.com/ | Transaction email delivery | Organization name, Email Address | United States | Security Policy |
| AskNicely | https://www.asknicely.com/ | Net promotor score | Organization name, Username | Australia | Security Policy; Data Processing Addendum |
| Productboard | https://www.productboard.com/ | Product management and feature requests | Organization name, Username | United States | Trust Centre |
| Atlassian Suite | https://www.atlassian.com/ | Customer Support Services | Organization name, Username, Email Address, Phone Number | Australia | Security Policy |
In addition to the third-party service providers that assist us in delivering our services to you, we also engage certain sub processors for internal operations. These sub processors support our internal business processes, including administrative functions, IT services, and business analytics. Ensuring the security and privacy of your personal data is our top priority, and we apply the same rigorous standards to these sub processors as we do for those directly involved in service delivery.
Our internal operations sub processors are carefully selected to ensure they uphold the highest standards of data protection and confidentiality. Each sub processor is subject to a binding agreement that mandates compliance with applicable data protection regulations and our stringent privacy policies.
Below is a list of our current sub processors for internal operations:
| Processor | Service provided | Location |
|---|---|---|
| Amazon Web Services (AWS) | Cloud service provider | Australia |
| Microsoft (Microsoft 365) | Productivity and communication tools | Australia, United States, United Kingdom |
| Atlassian Suite | Project management, Service desk | Australia, United States |
| Slack | Communication tools | Australia |
| Zoom | Web conferencing | United States |
| HubSpot | CRM | Australia |
| Productboard | Feedback and idea submission | United States |
| Maxio | Billing and subscription management | United States |
| Totango | Customer relationship management | United States |
| Gong | Customer interactions and insights | United States |
| Salesloft | Sales engagement platform | United States |
| Mailchimp | Marketing and email automation | United States |
| Google Analytics | Website analytics | Australia |
| Subskribe | Finance system | United States |